About US

About Us
About Vellorisa

At Vellorisa, we believe beauty should feel personal, effortless, and enjoyable.

We are a beauty brand focused on bringing thoughtfully selected cosmetic and beauty products into everyday routines. From discovering a new look to finding products that complement your personal style, our goal is to make exploring beauty simple and inspiring.

We understand that beauty is personal. Different products, shades, textures, and routines work differently for everyone, which is why we aim to provide clear product information and a straightforward shopping experience that helps customers make choices with confidence.

Our Approach to Beauty

Beauty is not about following a single standard.

At Vellorisa, we see cosmetics as a way to explore, express, and enhance your individual style.

Our approach focuses on three things:

Thoughtful Product Selection
We aim to offer beauty products that combine functionality, usability, and an enjoyable experience.

Clear Product Information
We work to provide helpful product descriptions, usage information, ingredient information, and other relevant details where available so customers can better understand the products they choose.

A Better Shopping Experience
From browsing and ordering to delivery and customer support, we continuously work to make the Vellorisa shopping experience clear, convenient, and reliable.

Our Products

Vellorisa focuses on cosmetics and beauty products designed to fit naturally into different beauty routines and personal styles.

We understand that choosing beauty products online can sometimes be difficult. Product shades, textures, finishes, and individual results may vary depending on factors such as skin tone, skin type, application method, and personal preference.

For this reason, we encourage customers to review the information available on each product page before purchasing and follow the applicable directions and precautions before use.

As our brand grows, we will continue exploring products and beauty experiences that reflect the evolving needs and preferences of our customers.

Our Commitment

Our relationship with customers goes beyond the checkout page.

We are committed to continuously improving:

Our product selection and presentation;
Product information and shopping experience;
Order and delivery communication;
Customer service and after-sales support.

If something goes wrong with an order, or if you simply have a question about one of our products, our customer support team is available to assist you.

For common questions, please visit our FAQs.

For delivery information, please review our Shipping & Delivery Policy.

For return and refund information, please review our Refund & Return Policy.

For additional assistance, please visit Contact Us or email us at support@vellorisa.com.

Our Team

Behind Vellorisa is a team focused on brand operations, product management, e-commerce, and customer support.

We work together to improve how our products are presented, how customers interact with our store, and how questions and concerns are handled throughout the shopping journey.

As Vellorisa develops, we remain focused on creating a beauty shopping experience that is approachable, transparent, and customer-focused.

Business Entity Relationship

Vellorisa is operated by Sichuan Qianyi Network Technology Co., Ltd.

Sichuan Qianyi Network Technology Co., Ltd. is the legal operating entity responsible for Vellorisa's business operations and customer support.

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