Return & Refund Policy
Refund & Return Policy
1. Overview
At Vellorisa, customer satisfaction is important to us.
Vellorisa is a store brand operated by Sichuan Qianyi Network Technology Co., Ltd.
If you are not completely satisfied with your purchase, you may request a return within:
30 days after receiving your order
subject to the conditions outlined in this policy.
2. Return Eligibility
To be eligible for a return, items must:
- Be requested within 30 days of delivery;
- Be unused;
- Be in original condition;
- Include original packaging and accessories where applicable.
Returns that do not meet these requirements may not be accepted.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product received is defective;
- The wrong item was shipped;
- The item was damaged during delivery.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
4. Return Process
Before returning any product, please contact our customer service team:
Email:
support@vellorisa.com
Please include:
- Order number;
- Customer name;
- Product name;
- Reason for return;
- Photos or supporting information if applicable.
After reviewing your request, we will provide return instructions.
Please do not send products back before receiving return approval.
5. Return Address
Approved returns should be sent only to the address provided by our customer service team.
Return Address (Business Registration Address):
Room 916-7, 9th Floor, Building 3, No. 66 Dayu East Road, Deyuan Subdistrict (Jingrong Town), Pidu District, Chengdu, Sichuan Province, China
6. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method;
- Processing time may depend on your payment provider.
Please note that:
- Original shipping fees are not refundable unless the return is caused by our error;
- Bank or payment provider processing times may affect when funds appear in your account.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within:
14 days after receiving your order
Email:
Please include:
- Order number;
- Photos showing the issue;
- Description of the problem.
We will review your request and provide an appropriate solution.
8. Missing Items
If your order arrives with missing products, please contact us within:
7 days after receiving your order
Email:
Please include:
- Order number;
- Missing product details;
- Photos of the package and received items if available.
9. Order Cancellation
Cancellation requests must be submitted within:
24 hours after placing your order
Please contact:
as soon as possible.
Once an order has entered processing, preparation, or shipment, cancellation requests may not be accepted.
Shipped orders cannot be cancelled and must follow this Return Policy.
10. Promotional Periods
Return and refund conditions may vary during special promotional periods.
Customers should review the specific terms and conditions of any promotion before placing an order.
11. Promotional Discounts
Vellorisa promotional discounts are based on actual product pricing.
Discount:
30% OFF
Any advertised discount must accurately reflect the actual price difference shown on our website.
Promotional offers may be limited by availability and duration.
12. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Brand: Vellorisa
Operated by:
Sichuan Qianyi Network Technology Co., Ltd.
Email:
support@vellorisa.com
Registered Address (Business Registration Address):
Room 916-7, 9th Floor, Building 3, No. 66 Dayu East Road, Deyuan Subdistrict (Jingrong Town), Pidu District, Chengdu, Sichuan Province, China
(Centralized Registration Address)