Contact Us
Contact Us
Contact Vellorisa
We're here to help.
Whether you have a question about your order, shipping, returns, or a Vellorisa beauty product, our customer support team will be happy to assist you.
Vellorisa is a store brand operated by Sichuan Qianyi Network Technology Co., Ltd.
For the fastest assistance, please contact us using the email address or contact form below.
Customer Support
Email:
support@vellorisa.com
Phone:
+86 156 7330 2773
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
We aim to respond to customer inquiries within 1 business day.
During weekends, public holidays, promotional periods, or periods of high inquiry volume, responses may take slightly longer.
If you do not see our reply, please check your spam or junk email folder.
To help us assist you efficiently, please avoid submitting multiple requests regarding the same issue.
Order Inquiries
If you're contacting us about an existing order, please include:
- Your full name;
- Order number;
- Email address used to place the order;
- A clear description of your request.
If your request concerns a damaged, incorrect, or missing product, please also include clear photos of the product, package, and shipping label where applicable.
Providing this information will help our team review your request more efficiently.
Track Your Order
Once your order has shipped, you will receive a shipping confirmation email with available tracking information.
You can track your shipment using the tracking number provided in your email through:
17TRACK:
https://www.17track.net/en
Please allow some time after shipment for tracking information to appear or update in the carrier's system.
If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, contact us at:
Please include your order number and tracking number.
For more information about processing times, delivery estimates, tracking, and shipping delays, please review our Shipping & Delivery Policy.
Returns & Refunds
If you would like to request a return or report a damaged, defective, incorrect, or missing item, please contact:
Please do not send any product back before contacting us and receiving return authorization and instructions.
Eligible return requests must generally be submitted within 30 days of receiving your order.
Damaged, defective, incorrect, or missing items should be reported within 7 days of delivery.
Because Vellorisa sells cosmetic and beauty products, additional hygiene requirements may apply to returns.
For complete eligibility requirements and instructions, please review our Refund & Return Policy.
Product Questions
Have a question about a Vellorisa beauty product?
Before purchasing or using a product, we recommend reviewing the relevant product page for available information regarding:
- Product features;
- Ingredients;
- Directions for use;
- Shades or variants;
- Warnings and precautions, where applicable.
If you need additional product information, contact us at support@vellorisa.com and include the product name in your message.
Please note that our customer support team cannot provide medical diagnosis or individualized medical advice.
Frequently Asked Questions
For quick answers to common questions about:
- Orders;
- Payments;
- Shipping and tracking;
- Returns and refunds;
- Cosmetic products;
- Promotions;
please visit our FAQs.
If you cannot find the answer you need, you're welcome to contact our customer support team.
Contact Form
You may also contact us using the contact form available on this page.
Please provide:
- Your name;
- Email address;
- Order number, if applicable;
- Subject of your inquiry;
- Details of your request.
Please make sure your email address is entered correctly so that we can respond to your inquiry.
Messages submitted through our contact form will be sent to our customer support channel for review.
Company Information
Brand:
Vellorisa
Legal Operating Entity:
Sichuan Qianyi Network Technology Co., Ltd.
Registered Business Address:
Room 916-7, 9th Floor, Building 3, No. 66 Dayu East Road, Deyuan Subdistrict (Jingrong Town), Pidu District, Chengdu, Sichuan Province, China
(Centralized Registration Address)
Unified Social Credit Code:
91510124MAKJME6P13
Customer Support Email:
support@vellorisa.com
Important Return Address Notice
The registered business address above is provided for business identification purposes.
Please do not send returns to this address unless our customer support team specifically instructs you to do so.
Approved returns must be sent only to the return address provided in your return authorization instructions.
For complete return procedures, please review our Refund & Return Policy.