FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If something is still missing, please contact us immediately at support@vellorisa.com.

IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@VELLORISA.COM.

Why this is not just another oil

Veganic Formula™
Most oils
11 Synergistic oils
1–3 oils max
4 concerns targeted
Only one concern
Works for all hair types
Limited textures
Lightweight, non-greasy
Can feel heavy/oily

11 oils. 4 pillars. 100% Growth.

Follicle stimulation

Follicle stimulation

Fiber strengthening

Fiber strengthening

Hydration

Hydration

Scalp balance

Scalp balance

The Veganic Secret Formula™ Revealed.

Rosemary

Rosemary

Microcirculation + vitality.

Castor

Castor

Ricinoleic acid for strength.

Argan

Argan

Natural gloss.

Coffee

Coffee

Caffeine boost.

Lavender

Lavender

Soothe scalp.

Avocado

Avocado

Nourish + vitamins.

Coconut

Coconut

Deep protection.

Sweet Almond

Sweet Almond

Softness.

Baobab

Baobab

Bounce + shine.

Parsley Seed

Parsley Seed

Purifying.

Olive

Olive

Slip + detangle.

Works for All Hair Types

Straight hair 1A–1C

Straight (1A–1C)

Wavy hair 2A–2C

Wavy (2A–2C)

Curly hair 3A–3C

Curly (3A–3C)

Coily hair 4A–4C

Coily (4A–4C)

How to Use

Scalp massage

1. Apply section by section

Distribute a few drops across the scalp or along mid-lengths. Massage 3–5 minutes to stimulate blood flow.

Use fingertips, not nails.
Wrap hair

2. Massage & Let it Rest

Leave on 1–3 hours, or overnight for thick/dry hair. Warm towel or satin bonnet boosts absorption.

Thin, even layer works best.
Rinse hair

3. Rinse & Shine

Rinse with gentle shampoo (1–2 washes). Style as usual — hair feels lighter, softer, more manageable.

Repeat 1–3× per week.
Pro tip: Consistency beats intensity. Regular care wins.

Join Over 15,000 Women Who Have Transformed Their Hair

Emma, 40s
UK, Bradford • Female Pattern Hair Loss
★★★★★Real customer

“Hair loss doesn’t define us... we’ve got this.”

After years of slow thinning, I finally found a formula that supports my scalp and boosts regrowth. My part line is visibly denser; hair feels stronger, thicker, healthier every month.

Before and After Hair Regrowth Before After • 9 months
Visible regrowthFuller part lineLess shedding
Fatou, 20s
UK, Sheffield • Traction Alopecia Recovery
★★★★★Real customer

“My hair grows and my edges are coming back.”

~6 inches in 1 year. Low-tension routine, weekly wash, monthly clarify, microneedling, and Carvenchy Veganic Growth Oil on edges and stubborn spots.

Fatou — 1 Year of Growth (4C Edition) Before After • 12 months
Edges filling inLength retentionLow-tension routineLess breakage
Michelle, 30s
Postpartum Hair Regrowth • Fine Hair
★★★★★Real customer

“It took time but my hair is finally coming back.”

Reduced heat, paused coloring, used the Veganic Oil twice weekly. Baby hairs filling in; scalp feels stronger and calmer.

Michelle — Postpartum Regrowth Before After • 4 months
Postpartum recoveryBaby hairs regrowthHormonal balance
Linda, 50s
UK, London • Menopausal Hair Thinning
★★★★★Real customer

“It’s not vanity; it’s identity.”

After menopause, nothing worked until this serum. First time I’ve seen baby hairs in years. Scalp feels alive; hair looks fuller, softer, radiant.

Linda — Menopausal Hair Regrowth Before After • 16 months
Hormone-freeVisible densityScalp comfortAnti-aging ritual

Everything About the Carvenchy Veganic Growth Serum

Does it really work or is it just another oil?

It’s not a “miracle oil.” It’s a science-based blend of 11 proven botanical oils that support hair growth, hydration, and scalp renewal. Each oil targets a different cause of thinning, from circulation to follicle nutrition.

That’s why over 15,000 women have already seen visible results—not overnight, but progressively and naturally.

How long does it take to see visible results?

Most users notice less hair shedding and more softness within 3–4 weeks. Visible thickening and new baby hairs usually appear between 6 and 9 weeks of consistent use.

We recommend taking a before-and-after picture every 30 days. That’s when the progress becomes easier to see.

Will it make my hair greasy or heavy?

No. The texture is ultra-lightweight and non-sticky. It was formulated to penetrate quickly without leaving an oily finish, even for fine or thin hair.

Can I use it if I have dandruff, a keratin treatment, or colored hair?

The formula is designed to be compatible with color-treated and keratin-smoothed hair. People with an irritated scalp, diagnosed scalp condition, or known ingredient sensitivity should review the ingredient list and consult an appropriate professional before use.

Is it safe during pregnancy or for children?

Pregnancy, breastfeeding, children, allergies, and existing medical conditions require individual consideration. Review the complete ingredient list and consult a doctor or pediatrician before use.

Stop using the product if redness, itching, swelling, or irritation occurs.

What if it doesn’t work for me?

Please review the current refund and guarantee conditions shown on the product page before ordering. Eligibility may depend on the length of use, order date, and return requirements.

Results vary between individuals, and no specific hair-growth outcome can be guaranteed.

Is this brand trustworthy?

Before purchasing, review the merchant’s current product details, ingredient information, shipping policy, contact information, and refund conditions.

What if my package gets lost or damaged?

Contact the merchant’s customer-support team with your order number and delivery details. Replacement or refund eligibility is subject to the merchant’s current shipping and delivery policy.

You can contact the support team at [email protected] .

Why is it more expensive than a single oil?

The product is presented as an 11-in-1 botanical oil blend, rather than a single-ingredient oil. Its value depends on the formula, concentration, bottle size, manufacturing standards, and the merchant’s current offer.

Review the complete ingredient list and current product information before purchasing.