Terms of service
Terms of Service
Effective Date: August 7, 2026
Last Updated: August 7, 2026
OVERVIEW
This website is operated by Sichuan Qianyi Network Technology Co., Ltd.
Vellorisa is a store brand operated by Sichuan Qianyi Network Technology Co., Ltd.
Throughout this website, the terms "Vellorisa," "we," "us," and "our" refer to Sichuan Qianyi Network Technology Co., Ltd., as applicable, in connection with the operation of the Vellorisa online store.
We provide this website, including the information, products, features, tools, and services available through it, subject to these Terms of Service ("Terms") and any additional policies referenced herein.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms and the policies incorporated into them by reference.
Please read these Terms carefully before using our website.
If you do not agree to these Terms, you should not use our website or services.
Nothing in these Terms is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded, restricted, or limited under applicable law.
COMPANY INFORMATION
Brand:
Vellorisa
Legal Operating Entity:
Sichuan Qianyi Network Technology Co., Ltd.
Registered Business Address:
Room 916-7, 9th Floor, Building 3, No. 66 Dayu East Road, Deyuan Subdistrict (Jingrong Town), Pidu District, Chengdu, Sichuan Province, China
(Centralized Registration Address)
Unified Social Credit Code:
91510124MAKJME6P13
Customer Support:
support@vellorisa.com
SECTION 1 – ONLINE STORE TERMS
By using our website or placing an order, you represent that you have the legal capacity required to enter into a purchase transaction under the laws applicable to you, or that you have obtained any consent or authorization required by applicable law.
You may not use our website, products, or services for any unlawful or unauthorized purpose.
You must not:
- Violate applicable laws or regulations;
- Transmit viruses, malware, or malicious code;
- Attempt to interfere with website security;
- Use our services for fraudulent purposes;
- Misuse our website or services.
A violation of these Terms may result in restriction or termination of access to our services where appropriate.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law, including in cases involving suspected fraud, abuse, security risks, or violations of these Terms.
Information submitted through our website may be transmitted through various networks and processed by service providers as reasonably necessary to provide our services.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website, services, or content without our prior written permission, except where otherwise permitted by law.
SECTION 3 – ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to provide accurate and current information on the Vellorisa website.
However, website information may occasionally contain errors, inaccuracies, or omissions.
We reserve the right, where permitted by applicable law, to:
- Correct errors or inaccuracies;
- Update product information;
- Update prices;
- Modify website content;
- Correct order information;
- Make other reasonable changes to our website.
Information provided on this website is intended for general informational purposes unless otherwise stated.
SECTION 4 – PRODUCTS & BEAUTY INFORMATION
Vellorisa offers cosmetic and beauty products through our online store.
Certain products may be available exclusively online and may be available in limited quantities.
We make reasonable efforts to display product descriptions, packaging, images, shades, colors, and other information as accurately as reasonably possible.
However, actual product appearance may vary due to factors including:
- Screen and device settings;
- Lighting conditions;
- Product batches;
- Packaging updates;
- Individual skin tone;
- Application method.
We cannot guarantee that the color or appearance displayed on your device will exactly match the physical product.
Product availability is subject to change.
We may limit quantities or discontinue products where reasonably necessary.
SECTION 5 – COSMETIC PRODUCT USE
Customers should review the product description, ingredient information, directions, warnings, and precautions provided on the applicable product page or packaging before use.
Individual skin types and sensitivities vary.
Where appropriate, customers with sensitive skin or those using a new cosmetic product should consider performing a patch test before full application.
If irritation or discomfort occurs, discontinue use.
Information provided through the Vellorisa website is for general informational purposes and is not intended to constitute medical diagnosis or individualized medical advice.
If you have concerns regarding whether a product is appropriate for you, consider seeking advice from an appropriately qualified professional.
Individual product results may vary.
Unless expressly stated otherwise and legally supported, descriptions, images, demonstrations, reviews, or customer experiences should not be interpreted as a guarantee of identical results for every customer.
SECTION 6 – PRICES & SERVICE MODIFICATIONS
Product prices, promotions, product availability, and services may change from time to time.
Prices applicable to an order will generally be those displayed during checkout when the order is submitted, subject to correction of obvious errors and applicable law.
We reserve the right to modify, suspend, or discontinue products, website features, or portions of our services where reasonably necessary.
Promotional offers may be subject to separate eligibility requirements, duration, availability, or other conditions disclosed with the relevant promotion.
SECTION 7 – ORDERS
We reserve the right to refuse, limit, or cancel an order where reasonably necessary and permitted by applicable law.
Reasons may include:
- Suspected fraud;
- Unauthorized transactions;
- Payment issues;
- Incorrect or incomplete order information;
- Product availability;
- Pricing or listing errors;
- Suspected unauthorized resale or misuse.
If we cancel an order after payment has been successfully collected and no product is supplied, the applicable amount will generally be refunded to the original payment method.
Customers are responsible for providing complete and accurate order information.
This includes:
- Name;
- Email address;
- Billing information;
- Shipping address;
- Product selection;
- Shade or variant, where applicable;
- Quantity.
Please review your information carefully before completing checkout.
SECTION 8 – ORDER CHANGES & CANCELLATIONS
If you need to request a change to your order, please contact:
as soon as possible.
We will make reasonable efforts to accommodate order changes before processing begins, but changes cannot be guaranteed once an order has entered processing, packing, or shipment preparation.
Cancellation requests should be submitted within 12 hours of placing your order.
Once an order has entered processing or shipment preparation, cancellation may no longer be possible.
Orders that have already shipped cannot be cancelled.
Eligible products may instead be returned after delivery in accordance with our Refund & Return Policy.
SECTION 9 – SHIPPING & DELIVERY
Most orders are generally processed within 1–3 business days after payment confirmation.
Processing time is separate from shipping time.
Estimated shipping times, tracking information, shipping fees, international delivery information, customs information, and other delivery conditions are described in our Shipping & Delivery Policy.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including customs procedures, carrier operations, weather, public holidays, and transportation disruptions.
Customers are responsible for providing accurate and complete shipping information.
Please review our Shipping & Delivery Policy for complete shipping information.
SECTION 10 – RETURNS & REFUNDS
Eligible return requests must generally be submitted within 30 days of receiving the order, subject to our Refund & Return Policy and applicable law.
Because Vellorisa sells cosmetic and beauty products, products returned for personal reasons generally must be:
- Unused;
- Unopened;
- In their original condition;
- In their original packaging;
- With applicable hygiene or protective seals intact.
For health, hygiene, and safety reasons, opened or used cosmetics may not be eligible for return unless the product is damaged, defective, incorrect, or otherwise eligible for return under applicable law.
Damaged, defective, incorrect, or missing items should be reported within 7 days of delivery so that we can review and assist with the issue promptly.
Do not send products to our registered business address unless our customer support team specifically provides that address as part of your approved return instructions.
Complete return eligibility requirements, refund procedures, and return instructions are provided in our Refund & Return Policy.
SECTION 11 – PAYMENT
Available payment methods will be displayed during checkout.
Payments may be processed by third-party payment service providers.
Customers agree to provide current, complete, and accurate billing and payment information when placing an order.
Vellorisa does not directly store complete payment card numbers on its own servers.
Transactions are generally processed in US Dollars (USD) unless otherwise indicated at checkout.
If your payment method uses another currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees.
SECTION 12 – THIRD-PARTY SERVICES
We may use third-party platforms, providers, applications, or tools to operate our online store and provide our services.
These may include:
- Shopify;
- Payment service providers;
- Shipping and logistics providers;
- Analytics providers;
- Advertising and marketing providers;
- Other service providers supporting our operations.
Third-party services may be subject to their own terms, conditions, and privacy policies.
Your personal information may be processed by these providers as described in our Privacy Policy.
SECTION 13 – THIRD-PARTY LINKS
Our website may contain links to websites, platforms, or services operated by third parties.
We do not control independent third-party websites and are not responsible for their content, availability, security, privacy practices, or other practices.
Customers should review the applicable terms and privacy information before interacting with third-party services.
SECTION 14 – USER CONTENT & FEEDBACK
If you voluntarily submit reviews, comments, feedback, suggestions, images, or other materials to us, you represent that you have the right to provide such content.
You must not submit content that:
- Violates applicable law;
- Infringes intellectual property or other third-party rights;
- Contains malicious software;
- Is fraudulent or intentionally misleading;
- Violates another person's privacy.
Where you submit feedback or suggestions to us, we may use that feedback to improve our products, website, and services, subject to applicable law and our Privacy Policy.
SECTION 15 – PERSONAL INFORMATION
Your submission and our processing of personal information through the Vellorisa website are governed by our Privacy Policy.
Our Privacy Policy explains matters including:
- Information we collect;
- How information is used;
- Cookies and similar technologies;
- Third-party service providers;
- Marketing and advertising;
- Data retention;
- Privacy rights;
- International data transfers;
- Privacy contact information.
For privacy-related requests, please contact:
For general customer support, please contact:
SECTION 16 – ERRORS, INACCURACIES & OMISSIONS
Occasionally, our website or services may contain typographical errors, inaccuracies, or omissions relating to matters such as:
- Product descriptions;
- Product availability;
- Pricing;
- Promotions;
- Shipping charges;
- Delivery estimates.
Where permitted by applicable law, we reserve the right to correct such information and take reasonable action in relation to affected orders.
If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law and the circumstances of the order.
SECTION 17 – PROHIBITED USES
You may not use our website or services:
- For unlawful purposes;
- To solicit others to perform unlawful acts;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To harass, abuse, harm, or discriminate unlawfully against others;
- To submit false or misleading information;
- To transmit malicious code;
- To collect personal information without authorization;
- To interfere with website security or functionality;
- To engage in fraud;
- To attempt unauthorized access to systems or accounts.
We may restrict access to our website or services for violations of this section where appropriate and permitted by law.
SECTION 18 – DISCLAIMER
We make reasonable efforts to operate our website and provide our services reliably.
However, we do not guarantee that the website will always be uninterrupted, timely, secure, or error-free.
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
Nothing in these Terms excludes any warranties, guarantees, rights, or remedies that cannot lawfully be excluded.
SECTION 19 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Sichuan Qianyi Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may legally be limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in this section is intended to limit mandatory consumer rights or remedies available under applicable law.
SECTION 20 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Sichuan Qianyi Network Technology Co., Ltd. from third-party claims arising directly from your unlawful use of our services, material violation of these Terms, or infringement of third-party rights.
This provision applies only to the extent enforceable under applicable law.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where appropriate, severed from these Terms.
The remaining provisions will continue in effect.
SECTION 22 – TERMINATION
These Terms remain effective while you use our website or services.
You may stop using our services at any time.
We may restrict or terminate access to our services where reasonably necessary because of a material violation of these Terms, unlawful activity, fraud, security concerns, or other legitimate reasons permitted by applicable law.
Obligations that by their nature should survive termination will continue to apply where appropriate.
SECTION 23 – ENTIRE AGREEMENT
These Terms, together with the policies and notices referenced on our website, form the applicable agreement governing your use of Vellorisa's website and services.
These policies include, where applicable:
- Privacy Policy;
- Refund & Return Policy;
- Shipping & Delivery Policy;
- Other policies or promotional terms displayed on our website.
If specific promotional terms apply to an offer, those terms may supplement these Terms with respect to that promotion.
SECTION 24 – GOVERNING LAW & DISPUTES
To the extent permitted by applicable law, these Terms and our provision of services will be governed by and interpreted in accordance with the laws of the People's Republic of China.
If a dispute arises, we encourage you to contact us first at:
so that we can attempt to resolve the matter through good-faith communication.
Where permitted by applicable law, unresolved disputes may be submitted to a competent court in the jurisdiction in which Sichuan Qianyi Network Technology Co., Ltd. is registered.
However, nothing in this section is intended to deprive a consumer of any mandatory protection, right, or remedy available under the laws applicable to that consumer where such rights cannot legally be waived or restricted.
SECTION 25 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
- Our website or services;
- Business practices;
- Products;
- Legal or regulatory requirements;
- Other operational requirements.
When changes are made, the revised Terms will be posted on this page and the Last Updated date will be updated where appropriate.
Your continued use of our website following an update will be subject to the revised Terms to the extent permitted by applicable law.
SECTION 26 – CONTACT INFORMATION
Questions about these Terms or our services may be directed to:
Brand:
Vellorisa
Legal Operating Entity:
Sichuan Qianyi Network Technology Co., Ltd.
Customer Support Email:
support@vellorisa.com
Privacy Email:
privacy@vellorisa.com
Registered Business Address:
Room 916-7, 9th Floor, Building 3, No. 66 Dayu East Road, Deyuan Subdistrict (Jingrong Town), Pidu District, Chengdu, Sichuan Province, China
(Centralized Registration Address)
Unified Social Credit Code:
91510124MAKJME6P13
The registered business address above is provided for business identification purposes and should not be used as a product return address unless specifically provided by our customer support team as part of an approved return.
For additional information, please review our:
FAQs
Shipping & Delivery Policy
Refund & Return Policy
Privacy Policy
Contact Us